Emergency Communications Dispatch Center
Loyola's public safety communications center is the link between the police services division and Loyola's Evergreen Campus, its satellite campuses, external emergency agencies, and the general public. The communications center is staffed by highly trained public safety officers in operation 24 hours a day, seven days a week. Public safety officers are adept at conflict resolution, the ability to think clearly in cases of emergencies, prioritizing calls, and effectively assisting campus police in detecting, deterring, and resolving crimes and incidents.
The duties of public safety officers are an important component of the University operation including call taking, dispatching campus police to calls for service and emergencies, monitoring burglar alarm and fire alarm systems, monitoring CCTV and monitoring the access control system. Monitoring the 911 system which incorporates the two graduate centers and Belvedere Square clinic.
Public safety officers receive thousands of phone calls every year for information, services, and complaints as well as emergency 911 calls. Public safety officers are initial contact persons with the public and have the large responsibility in each instance of portraying the professionalism and customer service skills that will leave the public with a lasting positive image of the University.
Public safety officers dispatch campus police to all emergencies and service calls. Public safety officers coordinate the dispatch of campus police with that of external emergency response agencies.
The CCTV (Closed Circuit Television) System is used to monitor the activities on all campus and the satellite campus at the Timonium Graduate Center. Public safety officers monitor the CCTV System 24 hours a day, seven days a week. The cameras are used to deter criminal activity and mischievous behavior, as well as used as an investigative tool in a reactive capacity.
The 911 system was developed in a cooperative effort between Loyola and the Baltimore City Police Department. This system provides vital information to the Loyola communications center including the exact address and phone number of the location from which the call was made. The satellite campuses at the Timonium Graduate Center and the Columbia Graduate Center, though in different jurisdictions, have also been incorporated into the 911 system. The Loyola communications center also receives this information.
Burglar Alarm Systems
Public safety officers monitor the umbrella of burglar alarms protecting all University property. Public safety officers dispatch Campus Police to all burglar alarms. Public safety officers contact the Baltimore and Howard County Police Departments having jurisdiction in Columbia and Timonium and coordinate their response to these campuses with that of Campus Police.
Fire Alarm System
Public safety officers monitor a state-of-the-art computerized fire alarm system which protects the campus buildings. Public safety officers dispatch campus police to all fire alarms. Public safety officers contact the Baltimore City Fire Department and coordinate their response with the response of campus police.
Incident/Crime Statistics Records Management System
Public safety officers input data on all complaints, crimes or incidents and other relevant information into the Department of Public safety's record management system. In compliance with Amendments to the Campus Security Act a "daily crime log," consisting of all crimes which have been reported to the campus police is maintained at the Emergency Dispatch Communications Center.
Access Control System
Public safety officers monitor and perform various tasks via the access control system, which also has burglar alarm features. Public safety officers open, close or secure doors and parking gates while programming ID cards for various access levels.
Public safety Officers receive a comprehensive training package which includes emergency dispatch procedures, crisis management training, call prioritization training, conflict resolution training, diversity training, computer training, and customer service training.